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Frequently Asked Questions

Check the most frequently asked questions here
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💳 Order and payment
What payment options are offered by Therapy-Glow?
Therapy-Glow.com offers the option to pay by Credit Card (Visa / Mastercard / Amex / CB), through Paypal (in one go or in 4 installments without interest) or Klarna in 3 installments without interest.
Does Therapy-Glow offer installment payments for its products?

Yes, you can pay your order in 4 interest-free installments through Paypal or in 3 interest-free installments through Klarna. 

With this deferred payment, you can divide your purchase into 3 or 4 identical monthly payments (the first monthly payment is charged on the day of purchase, the next 2 or 3 in the following monthsiv).

I purchased the wrong product, can I cancel my order?

No, once an order is placed, it is not possible to cancel or change it. All orders placed on the same day (except in exceptional cases: out of stock, pre-order, public holiday, etc.).

After receiving your order, if you wish to cancel it you will have a 14-day period to return the products to us (at your expense) provided they are in perfect condition and as new (unused, unopened, etc.). Once received, they will be checked. As soon as the check is validated, we will be able to start the refund procedure on the payment method used. In any case, please write to us at. [email protected] , we will endeavor to respond within 48-72 business hours and find the best possible solution.

What payment options are offered by Therapy-Glow?
Therapy-Glow.com offers the option to pay by Credit Card (Visa / Mastercard / Amex / CB), through Paypal (in one go or in 4 installments without interest) or Klarna in 3 installments without interest.
Does Therapy-Glow offer installment payments for its products?

Yes, you can pay your order in 4 interest-free installments through Paypal or in 3 interest-free installments through Klarna. 

With this deferred payment, you can divide your purchase into 3 or 4 identical monthly payments (the first monthly payment is charged on the day of purchase, the next 2 or 3 in the following monthsiv).

I purchased the wrong product, can I cancel my order?

No, once an order is placed, it is not possible to cancel or change it. All orders placed on the same day (except in exceptional cases: out of stock, pre-order, public holiday, etc.).

After receiving your order, if you wish to cancel it you will have a 14-day period to return the products to us (at your expense) provided they are in perfect condition and as new (unused, unopened, etc.). Once received, they will be checked. As soon as the check is validated, we will be able to start the refund procedure on the payment method used. In any case, please write to us at. [email protected] , we will endeavor to respond within 48-72 business hours and find the best possible solution.

What is the repayment time?
We will issue a refund within 3 business days of receiving your returned product, provided it meets all the conditions of our return policy.
What is Therapy Glow's return policy?

If there is something wrong with the product you purchased or if you are not satisfied, you have 14 days to get a refund and return the product.

If you wish to return a product, the only way is to follow these guidelines: we encourage our customers to use the "Return to Sender" technique for returns. This method is simple and convenient, simply take the package to the postal service through which it was received and request "Return to Sender."

Be sure to keep the package in its original condition and include all relevant documents. It is also important to keep a postal service receipt as proof of return.

What to do if I forget my Therapy Glow account password?
To change your password, log out of your session. Go back to your profile (the "little man" in the upper right corner) and click on "forgot password" without logging in. You will be sent a reset email to the email box linked to your customer account.
How can I create a client account on Therapy Glow?

To create a client account, there is nothing simpler:

  • Click on the "my account" area at the top right of the home page on your computer, or on the menu from your cell phone.
  • Enter your e-mail address on the identification page.
  • Fill in the required information and validate.
At what age is it advisable to start anti-aging treatments?
There is no specific age to start anti-aging treatments, as it varies from person to person based on their individual needs and skin type. However, it is important to start taking care of the skin from a young age to maintain its health and vitality over time.
Can people with cancer or being treated for cancer use LED therapy?
It is always advisable to consult a physician before using any type of therapy, including LED therapy, for people with cancer or being treated for cancer. There may be contraindications or precautions to be taken, so it is important to get professional advice.
What other skin care products does Therapy-Glow recommend in addition to the LED Face Mask?

Therapy-Glow recommends combining the LED face mask with other skin care products to maximize results. For example, you might consider using a gua sha, which stimulates blood and lymphatic circulation, promoting fluid drainage.

We also recommend an eye massager that takes advantage of LED phototherapy, thus promoting reduction of under-eye bags and improvement of hyperpigmentation. 

What is the LED face mask used for?
LED masks take advantage of LED phototherapy technology, a therapeutic method that employs light energy at specific wavelengths to stimulate cellular processes that counteract skin aging.

LED devices promote skin rejuvenation by restoring its natural glow and supporting the repair process. In addition, they offer the ability to address a wide range of skin conditions, including acne, rosacea, and dermatitis, providing a versatile and effective solution for skin care needs.
How can I integrate Therapy-Glow's LED Mask into my skincare routine?
Therapy-Glow's LED mask is designed to provide effective, non-invasive therapy to improve skin health and appearance. It can help reduce acne, wrinkles, hyperpigmentation, and improve overall skin texture.

To incorporate it into your skincare routine we recommend using it regularly (3-4 times a week), as part of your evening skincare, after cleansing your skin. Thereafter you can apply all the products in your skincare routine, except for photosensitizing products, such as retinoids. It is important to follow the instructions provided with the mask for best results.
What is the delivery time for Therapy Glow products?
Delivery time depends on the shipping method chosen and the region or country of destination. For your information, orders placed before noon are processed the same day by our logistics service. Orders destined for Italy take an average of 3 to 5 business days to be delivered.
Under what conditions can customers receive free shipping?

Delivery is free for purchases of €100 or more.

Does Therapy Glow ship internationally?
Yes, Therapy-Glow does international shipping. Currently, we deliver to the following countries: Italy, France, Belgium, Spain and the United Kingdom. However, Therapy-Glow plans to expand the delivery area soon to include additional countries on the European and American continents.
After how long can I expect a response to my request for assistance?

For faster and more direct assistance, we recommend contacting us via our Instagram page or via Whatsapp.

If you contact us on Whatsapp or Instagram, we will strive to get back to you within 24 hours.

For requests sent by e-mail, we guarantee a response within 72 hours.

How can I contact customer service for help?

To contact customer support from the site, you can click on the black icon at the bottom left of the screen, then you can contact us either by e-mail or Whatsapp.

If you wish, you can also contact us on our Instagram page: @therapyglow_real.

Is the LED mask effective for people over 60 years old?
Yes, the LED mask can be effective even for people over 60 years old. LED therapy is clinically proven to be safe and effective for a wide range of ages and skin types, including more mature skin.
How effective is the LED mask in treating acne and improving the appearance of uneven skin, including acne scars and spots?
LED phototherapy is clinically proven to be effective in treating acne and improving the appearance of unevenly textured skin, including acne scars and spots. However, results may vary from person to person and may take several weeks or months to become apparent.
What is the expected lifespan of an LED mask based on the hours of LED use?
The expected lifespan of an LED mask depends on the frequency and duration of LED use. However, with regular and proper use, the Therapy Glow LED mask can last for many years.
Is it safe to use the LED mask every day?
We recommend 3-5 weekly treatments for optimal and long-lasting results.
How quickly can you see the first results using the LED mask?
Initial results using the LED mask may vary from person to person, but many users report visible improvements after a few weeks of regular use, with optimal results appearing over time.
How should the device be charged and what is the ideal charge duration to ensure battery longevity?
Therapy-glow's LED mask comes with a remote control and a charger. The remote control is the only device that needs to be recharged, with the cable given in the mask box.
Is it necessary to use eye protection during LED treatment?
Our LED mask comes with eye protectors inside the packaging, so it is recommended to always use the LED mask with eye protectors on, for a more comfortable and safe treatment.
Is it possible to use Therapy Glow's LED Face Mask during pregnancy?
The Therapy Glow LED Face Mask is not recommended for use during pregnancy or lactation. It is recommended to consult a physician before using any LED therapy device during pregnancy.
Is the LED Face Mask compatible with all skin types?
Therapy-Glow's LED Face Mask is designed to be compatible with a wide range of skin types, including sensitive skin. Because it uses different wavelengths of light to treat a variety of skin problems, it can be tailored to the individual needs of each skin type.
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PAYMENT

SAFE

By credit card, payment on delivery or in convenient 3 installments

LISTENING.

OF OUR CUSTOMERS

Our customer service responds in maximum 24 hours

SHIPPING

INTERNATIONAL

Guaranteed deliveries worldwide (or nearly so)

SHIPPING CHARGES

FREE

For purchases of €100 or more in Italy and neighboring European countries.

The art of skin care

Therapy-Glow was created with the goal of promoting acceptance and self-care. Through our dedication to research and development of the latest technologies you will succeed in revolutionizing the way you relate to your skin.

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